FAQ

Frequently Asked Questions (FAQ)

Welcome to Kitcenn. Below you’ll find answers to the most common questions about our products, orders, shipping, and policies. If you need further assistance, our support team is always happy to help.

Where do you ship?
We ship to all locations within the United States. At this time, we do not offer international shipping.

Do you offer free shipping?
Yes! Kitcenn provides FREE shipping on all U.S. orders, with no minimum purchase required. Free shipping is automatically applied at checkout.

How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery usually takes 5–10 business days, depending on your location.

How can I track my order?
After your order ships, you will receive a confirmation email with tracking information. If you do not receive tracking details or experience delays, please contact us at help@kitcenn.com.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Full details are available on our Refund & Return Policy page.

What payment methods do you accept?
We accept secure online payments through trusted payment processors. All transactions are encrypted and processed safely.

How can I contact customer support?
You can reach us by email at help@kitcenn.com, by phone at +1 912-923-1832, or by mail at 5085 Westheimer Rd, Houston, TX 77056, United States.

Kitcenn is committed to transparency, quality, and customer satisfaction. If you have any additional questions, please don’t hesitate to contact us.